DMA 2010 Response Rate Trend Report

The Direct Marketing Association just published their findings from the 2010 Response Rate Trend Report which provides key cost and performance benchmarks to help marketers gauge the efficiency of their campaigns. 

Key Findings

• Email to a house list averaged:  a 19.47 percent open rate; a 6.64 percent click-through rate; a 1.73 percent conversion rate; with a bounce-back rate of 3.72 percent and an unsubscribe rate of 0.77 percent. 
• Response rates for Direct Mail have held steady over the past four years.  Letter-sized envelopes, for instance, had a response rate this year of 3.42 percent for a house list and 1.38 percent for a prospect list. 
• Catalogs had the lowest cost per lead/order of $47.61, just ahead of inserts at $47.69, email at $53.85, and postcards $75.32. 
• Outbound telemarketing to prospects had the highest cost per order or lead of $309.25, but it also had the highest response rate from prospects of 6.16 percent.  The highest response rate for a house list was also telephone, at 10.41 percent.
• Paid search had an average cost per click of $3.79, with a 3.81 percent conversion rate. The conversion rate (after click) of internet display advertisements was slightly higher at 4.43 percent.
• Response rates for B-to-B campaigns were generally higher than for B-to-C campaigns.  Lead generation and high-end average sale campaigns also had higher response rates.
• Nearly 60 percent of direct mail campaigns in financial services aimed to produce a direct sale.  The average response rate was a comparatively low 2.66 percent to a house list and 1.01percent to a prospect list.

DMA’s Response Rate Report Trend Report was conducted through a survey that was emailed in March and April 2010.  When the survey was closed, DMA had received 473 usable responses. Read more

Source: http://www.the-dma.org/cgi/dispannouncements?article=1451